Brain Injury Help Line: 1-800-242-0030


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Kristin Olliney and Isabella

"She’s come really far … but she has a long journey ahead of her, but we’ll take that together, too."

In 2010, Kristin Olliney and her daughter Isabella's lives were changed forever when Isabella came down with sudden acute encephalitis, which caused brain damage. Despite the number of challenges they face every day, Isabella and her mother face them head on and work on her rehabilitation every day.

Click here to read Kristin's & Isabella's and other stories.


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Requirements and Skills

Employment Opportunities

TO APPLY: If interested in this job opportunity, please send cover letter, resume and salary requirements to:


TITLE: Western Regional Manager

LOCATION: Pittsfield, MA

REPORTS TO: Director of Programs and Services

HOURS: 40 Hours/WK Salaried Position

Requirements and Skills

  • Undergraduate degree required in Education, Social Work, Psychology, Counseling or related degree, graduate degree preferred
  • Five years of management experience required
  • Brain Injury experience preferred
  • Familiarity with the human service network in Western MA
  • Experience working with persons with disabilities,families and professionals
  • Valid Massachusetts license with excellent driving record and access to personal 
    Vehicle for business travel within Massachusetts
  • Experience developing and managing departmental budgets
  • Demonstrated ability to proactively build relationships
  • Strong leadership qualities
  • Ability to communicate with consumers, caregivers, professionals and legislators;
  • Make decisions and problem solve independently
  • Experience developing curriculum and public presentations
  • Exceptional verbal and written communication skills
  • Solid research and organizational skills
  • Outstanding computer skills including internet proficiency
  • Self directed and highly motivated
  • Experience working as a member of a multidisciplinary team in a Statewide organization
  • Bilingual a plus
  • Must pass CORI check and background check as appropriate
  • Able to work extended hours as required by job description


  • Participate in Managers' meetings and cross departmental projects
  • Manages the Western regional staff and volunteers and administration of Western Regional Office
  • Oversees Western Regional Budget
  • Collaborates with BIA-MA's management team to plan and execute various operations and tasks of the company
  • Plans, conducts, administers and maintains a network of individual and family support groups and recreational events; prepares required paperwork
  • Collaborates with Marketing/Communications department to ensure the Western Region is represented in the media and social media
  • Vets, maintains and updates information and resources listings and information
  • Provides telephone, e-mail, walk-in intervention, advisement, and follow-up with survivors, caregivers, family members and professionals
  • Takes responsibility for the tracking of all I&R statistics
  • Prepares agency and statistical reports
  • Participates in required BIA-MA activities
  • Represents BIA-MA on task force committees, ad hoc groups, commissions
  • Participates in hospital visitation programs as needed
  • Continues to learn about brain injury rehabilitation, initiatives, services, etc. to best serve the community
  • Consistently promotes staff development
  • Assists with grant applications as needed
  • Collaborates and advocates with other organizations and individuals on city, regional, state and national efforts
  • Conducts prevention programs and education trainings in Western Region as needed
  • Creates and realizes an outreach plan for the Western Region
  • Disseminates information about BIA-MA's programs and services through structured outreach activities; in hospitals, rehab facilities, ASAP's, and municipal health and public safety offices


TITLE: Operations Associate

LOCATION: Westborough, MA

REPORTS TO: Director of Operations

HOURS: 40 Hours/Hourly

  • Handle accounts payable and receivable utilizing QuickBooks accounting system and maintain  files
  • Prepare weekly bank deposit and weekly bill payments
  • Process, record and reconcile all credit card and Pay Pal transactions and
  • Reconcile monthly bank statement
  • Responsible for accurate processing of biweekly payroll
  • Troubleshoot all IT requests/issues and manage IT consultant
  • Provide Microsoft Office/Database support to users
  • Responsible for creation & maintenance of all user names/e-mail addresses/passwords & permissions
  • Troubleshoot all phone system/copy machine requests/issues and liaise with technical advisors
  • Prepare and submit SHIP Recreation invoices and monthly MRC invoices
  • Create and compile monthly reports allocating expenditures per department
  • Provide backup phone coverage and administrative support
  • Provide operational support at fundraising and educational events
  • Train new employees on administrative processes, office equipment
  • Facilitate and assign Volunteer projects as needed
  • Work to improve efficiency and accuracy of operational systems/processes
  • Assist the Director of Operations as needed
  • Assist with annual audit
  • Issue year end 1099’s
  • File semi-annual lobbyist reports
  • Complete CORI checks for the organization
  • Complete and ensure special event insurance applications are completed

  • High School diploma or GED, bachelor degree preferred
  • Ability to multitask with minimal supervision
  • Excellent organizational and initiation skills
  • Five or more years of experience in an administrative capacity
  • Pleasant and professional telephone manner
  • Ability to use office machines including:  computer, fax, printer, and copier
  • Knowledge of computer programs
  • Strong Microsoft office product experience to include word and excel
  • Working knowledge of QuickBooks
  • Working knowledge of QuickBase a PLUS
  • High level of integrity and confidentiality a must
  • Must pass CORI check

    The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the person. The person may be required to perform duties outside of their normal responsibilities from time to time, as needed.