Brain Injury Help Line: 1-800-242-0030


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Kristin Olliney and Isabella

"She’s come really far … but she has a long journey ahead of her, but we’ll take that together, too."

In 2010, Kristin Olliney and her daughter Isabella's lives were changed forever when Isabella came down with sudden acute encephalitis, which caused brain damage. Despite the number of challenges they face every day, Isabella and her mother face them head on and work on her rehabilitation every day.

Click here to read Kristin's & Isabella's and other stories.


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Requirements and Skills

Employment Opportunities

TO APPLY: If interested in this job opportunity, please send cover letter, resume and salary requirements to:


TITLE: Western Regional Manager

LOCATION: Pittsfield, MA

REPORTS TO: Director of Programs and Services

HOURS: 40 Hours/WK Salaried Position

Requirements and Skills

  • Undergraduate degree required in Education, Social Work, Psychology, Counseling or related degree, graduate degree preferred
  • Five years of management experience required
  • Brain Injury experience preferred
  • Familiarity with the human service network in Western MA
  • Experience working with persons with disabilities,families and professionals
  • Valid Massachusetts license with excellent driving record and access to personal 
    Vehicle for business travel within Massachusetts
  • Experience developing and managing departmental budgets
  • Demonstrated ability to proactively build relationships
  • Strong leadership qualities
  • Ability to communicate with consumers, caregivers, professionals and legislators;
  • Make decisions and problem solve independently
  • Experience developing curriculum and public presentations
  • Exceptional verbal and written communication skills
  • Solid research and organizational skills
  • Outstanding computer skills including internet proficiency
  • Self directed and highly motivated
  • Experience working as a member of a multidisciplinary team in a Statewide organization
  • Bilingual a plus
  • Must pass CORI check and background check as appropriate
  • Able to work extended hours as required by job description


  • Participate in Managers' meetings and cross departmental projects
  • Manages the Western regional staff and volunteers and administration of Western Regional Office
  • Oversees Western Regional Budget
  • Collaborates with BIA-MA's management team to plan and execute various operations and tasks of the company
  • Plans, conducts, administers and maintains a network of individual and family support groups and recreational events; prepares required paperwork
  • Collaborates with Marketing/Communications department to ensure the Western Region is represented in the media and social media
  • Vets, maintains and updates information and resources listings and information
  • Provides telephone, e-mail, walk-in intervention, advisement, and follow-up with survivors, caregivers, family members and professionals
  • Takes responsibility for the tracking of all I&R statistics
  • Prepares agency and statistical reports
  • Participates in required BIA-MA activities
  • Represents BIA-MA on task force committees, ad hoc groups, commissions
  • Participates in hospital visitation programs as needed
  • Continues to learn about brain injury rehabilitation, initiatives, services, etc. to best serve the community
  • Consistently promotes staff development
  • Assists with grant applications as needed
  • Collaborates and advocates with other organizations and individuals on city, regional, state and national efforts
  • Conducts prevention programs and education trainings in Western Region as needed
  • Creates and realizes an outreach plan for the Western Region
  • Disseminates information about BIA-MA's programs and services through structured outreach activities; in hospitals, rehab facilities, ASAP's, and municipal health and public safety offices


    TITLE: Director of Programs and Services

    LOCATION: Westborough, MA

    REPORTS TO: Executive Director

    HOURS: 40 Hours/WK Salaried Position

    Position Summary:
    Reporting to the Executive Director, the Director of Programs and Services will play a critical role in ensuring that the Brain Injury Association of MA (BIAMA) achieves its vision of providing high quality programs and services throughout MA. The Director of Programs and Services will be responsible for overseeing and developing a team, managing regions and site expansion, ensuring effective program delivery and program evaluation. S/he will be instrumental in ensuring consistent and effective internal processes and communications in order to strengthen BIAMA’s programs and services and enable the organization to grow its impact.


  • Manage and mentor Program and Regional Managers, working with them to improve programs and processes; identify opportunities and prioritize direction
  • Foster culture of continuous improvement, accountability, and teamwork
  • Work with Program and Regional Managers to develop detailed annual plan and budget for each program area; gain approval with Director of Operations and Executive Director
  • Work with staff to develop objective performance measurements and strategically-aligned goals for each employee to ensure consistent, high-quality evaluation in line with BIAMA’s strategic plan
  • Responsible for hiring new staff as necessary; conduct yearly performance evaluations of program and regional managers; implement the appropriate professional development mentoring, tools, and training to maximize operational effectiveness to ensure the achievement of employee and organizational goals and performance benchmarks
  • Facilitate program staff meetings and arrange for and/or facilitate in-service trainings for staff
  • Submit monthly reports that include an analysis of program and fiscal data with solutions for how to address deviations from the original plans
  • Liaison between funding sources and BIA-MA initiatives to ensure accuracy in delivery of services offered to keep in compliance with grants and contracts awarded

Program Leadership

  • Develop regional strategies and new programs and services as appropriate; recommend elimination or revision of programs/services/sites that are no longer consistent with organizational goals
  • Implement program standardization; Oversee development of  up-to-date “how-to” guides for all programs and services
  • Develop and implement strategies that will maximize the synergies among program areas
  • Work with Program and Regional Managers to explore and develop revenue generation opportunities
  • Explore technology as a vehicle to improve service delivery and accessibility
  • Drive community outreach efforts, maximizing awareness as well as program and service reach to caregivers, survivors, family members, professionals and the general public in Massachusetts
  • Ensure compliance with grants and contracts with a variety of funders with varied guidelines, rules and program and reporting requirements


  • Establish quality metrics for programs and services; ensure implementation and regular quantifiable monitoring working with program and regional staff and quality and outcomes staff
  • Direct program and service activities with an emphasis on quality assurance and risk management oversight


  • Facilitate collaboration, best practices, and cooperation across programs and across departments within BIAMA
  • Work with Director of Marketing and Communications to develop program materials and marketing and communications initiatives that support programs, services and BIAMA organization
  • Support development initiatives and organization-wide events
  • Develop partnerships for new funding streams and contracts within the community including local, regional and federal entities in partnership with the Executive Director
  • Keep Executive Director informed on activities and achievements; provide write-ups as needed for Board presentation
  • Build strategic partnerships internally and externally to benefit BIAMA mission delivery
  • Attend Board meetings as appropriate to educate Board Members about agency programs, community needs, program recommendations, and provide outcomes and evaluation reports on the impact of BIA-MA’s programs and services
  • Identify community and program needs, programs and services descriptions, outcomes and achievements to the management staff and Executive Director for the purpose of grant applications, reports, publicity and marketing  
  • Represents BIA-MA as spokesperson on task force committees and ad hoc groups


  • BA/BS required, MA preferred
  • Brain Injury experience preferred
  • Demonstrated success developing, evaluating, and improving programs or services, launching new programs or services, and overseeing strategic program growth
  • Knowledge and skills in social services best practices and experience in program development, budgeting, fiscal accountability and business management
  • Demonstrated skills and experience in the provision, supervision and management of various clinical and case management services including programs for persons with disabilities (brain injury a plus)
  • Experience working as a member of a multidisciplinary team in a Statewide organization
  • Five to ten years of administrative human service industry experience, state contract or program administrative management experience preferred
  • Self-directed and self-motivated
  • Able to prioritize
  • Bilingual a plus
  • Must pass CORI and background check as appropriate
  • Knowledge of Massachusetts Human Service Network preferred
  • Valid Massachusetts driver’s license

    TITLE: Central Region Information and Resource Specialist
    LOCATION: Westborough, MA
    REPORTS TO: Central Regional Manager
    HOURS: 40 Hours/WK Salaried Position

    Requirements and Skills

  • A minimum of a Bachelor’s degree in Social, Psychology, Counseling or related
  • Familiarity with Massachusetts Human Service network
  • Experience working with persons with disabilities, families and professionals
  • Valid Massachusetts license with excellent driving record
  • Case Management background preferred
  • Experience working with individuals with brain injury a plus
  • Ability to make decisions and problem solve independently
  • Shows strong initiative
  • Experience making public presentations
  • Excellent communication skills relevant to speaking with diverse populations
  • Solid research and organizational skills
  • Excellent computer skills including internet proficiency
  • Self directed and self motivated
  • Works well as part of a multidisciplinary team
  • Bilingual a plus

  • Collaborate with the Support Group Leader Liaison to maintain communication with support group leaders and members
  • Disseminate information about BIA-MA’s programs and services and develop new resource information through structured outreach activities to identified community health organizations.
  • Present trainings to community organizations about brain injury and the
  • Update and maintain information and resource database.
  • Provide telephone and/or e-mail intervention, advisement and follow up with survivors, caregivers and professionals and provide requested information.
  • Participate in BIA-MA activities when necessary.
  • Facilitate hospital visitation program as needed.
  • Continue to learn about brain injury rehabilitation, initiatives, services, etc. to best serve the community

    The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the person. The person may be required to perform duties outside of their normal responsibilities from time to time, as needed.